Privacy Policy

• Enquiries: the name, email, phone, budget, interest and message you submit through forms, the chat or a callback request.
• Conversations: messages you send to the concierge, so it can answer you.
• Visits: a random session identifier stored in a first-party cookie, the pages you view and your interface language. We do not use it to identify you across other sites.
• Payments: Stripe processes card payments; we receive the purchase, amount and the email you gave Stripe, never your card details.

We rely on service providers that act on our behalf: Vercel (hosting and aggregate analytics), Neon (database), Resend (email delivery), Stripe (payments), Vapi (voice calls you start) and the AI model provider that generates concierge replies. They receive only what their part of the service needs.

Enquiries are kept while we are in contact with you and for a reasonable period afterwards for follow-up and record keeping. Visit records are kept in aggregate form for analytics. You can ask us to delete your data at any time.

You can ask to access, correct, export or delete your information, or object to its use, by writing to propautoal@gmail.com. We answer within 30 days.

Data travels over HTTPS, account access is limited to the platform owner, and our endpoints are rate limited and validate every input. No system is perfectly secure; tell us at propautoal@gmail.com if you believe your data is at risk.

We may update this policy; the date above shows the latest version.